ab99o Privacy Policy

This Privacy Policy is issued by the company behind ab99o (hereinafter referred to as "ab99o", "the Company", "we", "us", or "our"). It governs the collection, use, storage, disclosure, and protection of personal data provided by or collected about individuals who access or use the ab99o platform at ab99o.pro, including all associated services, games, betting markets, and customer support functions.

This Policy applies to all registered players, prospective players who visit the platform without registering, and all other individuals whose personal data ab99o processes in connection with the operation of its gaming services. By registering an account or continuing to use the ab99o platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside the ab99o Terms & Conditions, which constitute the primary agreement governing your use of the platform. In the event of a conflict between these two documents concerning data privacy matters, this Privacy Policy shall prevail.

For the purposes of applicable data protection legislation, ab99o is the data controller of personal data collected through the platform. As data controller, ab99o determines the purposes for which, and the means by which, personal data is processed.

ab99o processes personal data under the authority of its international gaming license and in accordance with the data protection obligations specified within that licensing framework. Where applicable, ab99o also aligns its data processing practices with internationally recognised data protection standards including the General Data Protection Regulation (GDPR), from which many of the player rights described in Section 11 of this Policy are derived.

All data protection enquiries, subject access requests, and complaints should be directed to ab99o's designated Data Protection contact point. Contact details are provided in Section 15 of this Policy.

ab99o collects personal data across several categories. The specific data collected in each category depends on your interactions with the platform and the Services you use.

3.1 Identity & Registration Data

• Full legal name as it appears on government-issued identification;
• Date of birth (collected for mandatory age verification — 21+ requirement);
• Nationality and country of residence;
• CNIC (Computerised National Identity Card) number and a copy of the CNIC document;
• Passport number and copy, where provided as an alternative KYC document;
• Photograph or selfie, where required for biometric identity verification.

3.2 Contact Information

• Email address;
• Pakistani mobile phone number;
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi) and postal code.

3.3 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet identifier;
• Bank account details for HBL, UBL, Meezan Bank, or other supported banking institutions;
• USDT TRC20 wallet address, where used as a payment method;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and reference numbers;
• Source of funds documentation, where required under AML compliance procedures.

3.4 Gaming & Activity Data

• Account login and logout timestamps;
• Game history, including games played, bets placed, wagering amounts, and outcomes;
• Sports betting activity, including markets wagered on and bet amounts;
• Session duration and gameplay frequency;
• Responsible gaming tool settings and activation history.

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Mobile network operator (e.g., Jazz, Telenor, Zong, Ufone) where applicable;
• Platform access method (desktop web, mobile web, or progressive web application);
• Cookie identifiers and session tokens as described in Section 8.

3.6 Communications Data

• Records of all communications between you and ab99o's customer support team, including live chat transcripts and email correspondence;
• Responses to any surveys, feedback forms, or promotional participation activities.

ab99o collects personal data through the following means:

• Direct submission: Information you voluntarily provide during account registration, KYC verification, payment processing, and communications with customer support;
• Automated collection: Technical data including IP addresses, device identifiers, and session data collected automatically when you access or use the platform;
• Cookies and tracking technologies: As described in Section 8, cookies and similar technologies are used to collect data about your interactions with the platform;
• Third-party payment processors: Payment providers including JazzCash, EasyPaisa, and banking partners may share transaction confirmation data with ab99o to verify deposits and withdrawals;
• Identity verification services: Where automated or third-party assisted KYC verification is used, identity verification service providers may supply verification results to ab99o;
• Fraud prevention services: Risk and fraud detection providers may supply device fingerprinting, IP reputation, and behavioural analysis data to support fraud prevention operations.

ab99o processes personal data only where a valid legal basis exists. The primary legal bases applicable to ab99o's processing activities are as follows:

ab99o uses the personal data it collects for the following specific purposes:

6.1 Account & Service Management

To create and manage your ab99o account; to authenticate your identity at login; to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20; to manage game sessions and maintain your betting and gaming history; and to communicate with you about your account status, transactions, and service changes.

6.2 Regulatory Compliance

To fulfil the KYC and age verification obligations required by our international gaming license; to maintain AML compliance records as required by applicable regulations; to respond to lawful requests from regulatory authorities or law enforcement agencies; and to file mandatory regulatory reports where applicable.

6.3 Fraud Prevention & Security

To detect and prevent fraudulent activity, multi-accounting, bonus abuse, and other violations of the ab99o Terms & Conditions; to monitor for suspicious transaction patterns and escalate to our compliance team or relevant authorities where appropriate; and to ensure the technical security and integrity of the platform.

6.4 Responsible Gaming

To monitor gameplay activity for indicators of problem gambling behaviour; to administer player-activated responsible gaming tools including deposit limits, session limits, and self-exclusion; and to communicate with players where our responsible gaming monitoring systems identify a potential concern. Please refer to the Responsible Gaming page for full details of available tools.

6.5 Customer Support

To respond to your queries, complaints, and feedback submitted through live chat or email; to maintain records of support interactions for quality assurance and dispute resolution purposes; and to improve our support service based on interaction analysis.

6.6 Marketing Communications

Where you have opted in to receive marketing communications, ab99o may use your email address and mobile number to send promotional offers, bonus notifications, tournament announcements, and other marketing materials relevant to the ab99o platform. You may opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform's Services.

7.1 Third Parties We Share Data With

ab99o shares personal data with third parties only where necessary for the delivery of our Services or in compliance with legal obligations. Categories of third parties with whom data may be shared include:

• Payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency infrastructure providers) — for the purpose of processing deposits and withdrawals;
• Identity verification providers — for automated KYC and document authentication services;
• Game software providers (including Evolution Gaming, Pragmatic Play, NetEnt, and other licensed providers) — where game session data must be transmitted to the provider's servers to deliver game content;
• Fraud prevention and security services — for real-time risk assessment, device fingerprinting, and suspicious activity detection;
• Regulatory and licensing authorities — where disclosure is required under the terms of ab99o's international gaming license or by order of a competent authority;
• Professional advisers — including legal counsel and auditors, where disclosure is necessary for the exercise or defence of legal claims or for audit purposes.

7.2 No Sale of Personal Data

7.3 International Data Transfers

As an internationally licensed gaming platform, some of the third parties with whom ab99o shares data may be located outside of Pakistan. Where personal data is transferred internationally, ab99o ensures that appropriate safeguards are in place to protect the data, including standard contractual clauses or equivalent transfer mechanisms recognised under the applicable data protection framework. Game session data transmitted to software providers' servers may be processed in data centres across multiple jurisdictions, each of which operates under the provider's applicable data protection obligations.

ab99o uses cookies and similar tracking technologies to operate and improve the platform. This section describes the categories of cookies in use and their purposes.

You may manage your cookie preferences at any time through the Cookie Preference Centre accessible from the footer of the ab99o platform. Note that disabling Strictly Necessary cookies will impair or prevent your ability to use the platform's Services.

ab99o implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between players' devices and the ab99o platform is protected by TLS 1.3 encryption, enforced across all connection types including mobile networks used by players across Pakistan.
• Encryption at rest: Sensitive personal data — including KYC documents, financial records, and account credentials — is stored using AES-256 encryption in access-controlled data storage environments.
• Access controls: Access to personal data within ab99o's systems is restricted to authorised personnel on a need-to-know basis, with all access logged and audited. Privileged access is subject to multi-factor authentication.
• Payment data security: Payment card and mobile wallet data is handled exclusively by PCI DSS-compliant payment processors. ab99o does not store raw payment credentials on its own systems.
• Security monitoring: ab99o operates continuous security monitoring across its platform infrastructure, with automated alerts and response procedures for detected anomalies.
• Penetration testing: Regular independent security assessments are conducted to identify and remediate vulnerabilities in ab99o's systems.

ab99o retains personal data for as long as is necessary to fulfil the purpose for which it was collected, plus any additional retention period required by applicable legal or regulatory obligations. The following retention periods apply as general guidelines:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ab99o's data destruction procedures. Where data has been anonymised, it may be retained for longer periods as it no longer constitutes personal data for regulatory purposes.

ab99o respects the data rights of all players. The following rights are available to you in relation to personal data held by ab99o. To exercise any of these rights, please contact ab99o's Data Protection team using the details in Section 15. Requests will be processed within 30 calendar days of receipt, subject to identity verification.

The ab99o platform and all associated Services are strictly intended for individuals aged 21 years and above. ab99o does not knowingly collect personal data from any individual under the age of 21.

ab99o's KYC verification process, which requires submission of a government-issued identity document, is a primary safeguard against underage access to real-money gaming Services. Additional automated age verification checks are performed during the registration process.

The ab99o platform may contain references to third-party game providers and payment processors whose services are integrated into the platform. These third-party providers operate under their own privacy policies and data protection frameworks, for which ab99o accepts no responsibility. ab99o selects third-party service providers carefully and requires all providers to maintain adequate data protection standards as a condition of their integration agreements.

ab99o does not include third-party advertising networks, social media tracking pixels, or behavioural retargeting technologies on its platform. The platform does not contain links to external websites for advertising purposes.

ab99o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law or regulatory requirements, or changes to the Services offered by the platform.

Material amendments to this Policy — defined as changes that materially affect the way we collect, use, or share your personal data — will be communicated to registered players via email to the address registered on your account and through an in-platform notification, at least fourteen (14) days before the amended Policy takes effect.

Non-material amendments — such as typographical corrections, clarifications of existing language, or formatting changes that do not alter the substance of the Policy — may be made without prior notice. The effective date and version number displayed at the top of this document will be updated to reflect all amendments.

Continued use of the ab99o platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the amended Policy. If you do not agree to the amended terms, you must cease using the platform and close your account in accordance with the Account Closure provisions of the ab99o Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights under Section 11, or have a concern about how ab99o has handled your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the ab99o platform — the fastest route for urgent privacy queries.
• Email — General Support: [email protected]
• Email — Data Protection Enquiries: [email protected]

ab99o will acknowledge all data rights requests and privacy complaints within 5 business days of receipt and will aim to provide a full response within 30 calendar days. For complex requests, ab99o may extend this period by a further 30 days where necessary, with prior notification to you of the extension and the reasons for it.

If you are not satisfied with ab99o's response to a privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority in the relevant jurisdiction, or to the Alternative Dispute Resolution service available under ab99o's international gaming license.